Back in 2002 I remodeled my master bathroom, part of a larger remodel project encompassing the entire house. The vanity design, which is custom made for my home, did not leave room for faucet handles. Don't misunderstand me, there was always space for the handles, but the handles would have taken away from the esthetics of the vanity. It's a beautiful vanity, I still admire it till this day. So, against the advise of my plumber, I purchased the MAC Faucet FA400-136, a hands free faucet for my vessel sink. I ordered it in oil rubbed bronze. I love the fact that it is a water fall faucet. The feeling of water flowing smoothly over my hands is hard to match, and much better I think than water flowing out of a regular spigot faucet. After 11 years of service, the faucet quit working. It did not produce water in response to my hands being there. So I contacted MAC Faucets thinking that I will need to buy a new faucet. After all, I've had to replace or fix many light fixtures, door fixtures, and other items installed during that long running remodeling project. MAC Faucets offered to sell me parts, but also gave me the option to send the entire faucet back to them for inspection and repair. After about a week or so, I received a call from them stating that the faucet was fixed and it's on the way back to me, get this... FREE OF CHARGE. I did have to pay the shipping, about $15.00 or so. Do you believe it. I had a one year warranty on this faucet but the warranty was honored ELEVEN YEARS after the purchase. So [I] asked the nice lady over the phone the reason behind this unusual treatment. She informed me that this was one of the first faucets they sold in the vessel sink series, and this is their way of extending their thanks for my business. I told here I did not know that I was one of the first to buy this faucet and that MAC Faucets did not have to tell me this, and could have charged a good penny for the repair. Regardless, I did not expect a “freebee” after all these years, but they insisted. I can only offer my thanks and wishes of success to MAC Faucets. Excellent faucet, Excellent service, Excellent group of people to work with. I will also attest to this, and I hope it helps: After eleven years the finish still looked great. I had eleven years of trouble free service, not even a hick up. My batteries lasted me about two years before they needed changing. The faucet was a conversation piece to many friends who saw it because people did not expect to see a hands- free faucet in a home.
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Jean T., Dallas, TX 03:31:57 09-16-2014
I want to Express my gratitude and appreciation for the excellence in customer service provided to me by Tomas, a customer service representative with your company. I had a mechanical issue with your FA4316 model. Without fail, Tomas demonstrated patience, product knowledge, and nothing less than professionalism. As a hospitality supervisor for the (major league baseball team*) MLB organization, I recognize the need and challenge of providing effective customer service with the public. I could not be more appreciative and grateful for the level of customer service I received from Tomas. With an employee like Tomas representing the face of your company, it is easy for me to recommend to others to engage in business with your company. Sincerely, Russell F. Pittsburgh, PA
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, 08:02:59 07-13-2013